Help with Invoice Better

You need the same Invoice Better account, not a new one. Most people who just downloaded the app signed up with Sign in with Apple, not email and password.

1. Open Invoice Better.
2. Go to the Quotes tab, or Settings → Account, and tap Sign in.
3. Tap Sign in with Apple — do not type an email, and do not use Forgot password.
4. Use the same Apple ID as the first phone.

That restores the Public Page and any quote requests. Invoices, clients, and bank details stay on the phone where you created them. Full steps: Sign in with Apple.

If you used Sign in with Apple, there is no password. Forgot password cannot help. The app may still say a link was sent; that is not proof an email went out. Apple often stores a different address than the inbox you are watching — sometimes a private relay.

Use Sign in with Apple on that phone instead. See Sign in with Apple.

If you did create an email-and-password account, request the reset again, check spam, and open the link on a phone with Invoice Better installed. The link opens the app, not a website.

That is normal. Sign in with Apple attaches the email on that Apple ID — often a Gmail or iCloud address you shared with the app, or Apple’s Hide My Email relay — not the inbox you use for mail.

You still tap Sign in with Apple. Do not type that address into email and password.

No. Your Invoice Better account (Public Page, Quotes inbox, enquiries) is restored with Sign in with Apple and the same Apple ID as the first phone. Premium is an App Store purchase. On a second phone, use Settings → Restore Purchases with the same App Store Apple ID you paid with.

Restore Purchases does not sign you in and does not copy invoices or the Public Page. Work phones often use a different Apple ID.

Invoice Better is an iPhone and iPad app. It requires iOS 17.0 or later, or iPadOS 17.0 or later. It is not an Android app and it is not a full web invoicing product. The free GST invoice generator on this website is a browser tool, not the app.

Free: up to 3 clients, 5 invoices sent a month and 3 saved price-list items. Starter packs are free and don't count toward the 3 items. Invoice Better Premium is A$7.99 per month, A$59.99 per year, or A$79.99 once for a lifetime licence, as listed on the Australian App Store. Prices are set by Apple and may vary by storefront.

Yes for invoicing. Invoices, clients, pricing and PDFs are stored on the device. You do not need an Invoice Better account to create invoices. Optional sign-in unlocks a public quote page on invoicebetter.app and the quote inbox.

No. You do not need an Invoice Better account to create invoices, quotes or receipts. Sign-in is optional for invoicing. It is required to go live with a Public Page on invoicebetter.app or to receive quote and lead inbox items. You can use email and password or Sign in with Apple. If you used Sign in with Apple, there is no password — see Sign in with Apple.

invoicebetter.app is the customer storefront for Invoice Better. Customers pick items you publish in the iOS app and send an order or quote request. Those inbound leads land in the signed-in app. invoicebetter.com.au is the marketing site for the app — not where customers order.

Sending an invoice uses Apple Mail or the iOS share sheet. That traffic is between you and the recipient, not Invoice Better servers. Invoices, clients and PDFs stay on the device unless you choose to share them.

Invoice Better Premium is sold through Apple In-App Purchase. Refunds are handled by Apple under Apple’s App Store refund policies. We do not process card payments ourselves. Request a refund in your Apple ID purchase history, or ask Apple Support.

Apple subscriptions are managed in your Apple ID settings. In the app, Settings → Account → Manage Subscription opens that path. Deleting the Invoice Better account does not by itself cancel an Apple subscription. Premium Lifetime is a one-time purchase, not a subscription.

In the app: Settings → Account → Delete Account removes your sign-in, attempts to take down the Public Page, and erases invoices, clients and catalog on that device. Settings → Data → Delete All Data erases on-device records without deleting the sign-in. Email [email protected] or [email protected]. Data that only ever lived on your iPhone cannot be erased by us remotely.

No. Invoice Better helps you create GST invoices, quotes and receipts with Australian defaults: a Tax Invoice header, 10% GST, ABN and BSB fields, and AUD. It is not tax, BAS or accounting advice. Confirm obligations with your accountant or the ATO.

Invoice Better is not an Android app and it is not a full web invoicing product. It runs on iPhone and iPad (iOS 17.0 or later). The free GST invoice generator on invoicebetter.com.au is a browser tool, not the app.

Product help: [email protected]. Privacy, data-access and publisher requests: [email protected]. Either address can take a deletion request. We reply as soon as we can, and within 30 days for access or deletion requests under the privacy policy.