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Help with Invoice Better
Last updated: 10 September 2026
Invoice Better is an iPhone and iPad invoicing app for Australian tradies and sole traders. Email [email protected] for product help. Privacy and publisher requests go to [email protected]. Pro is sold through Apple — refunds go through Apple. This page is the support URL for the App Store listing.
Contact
Product
App helpEmail [email protected]. We reply as soon as we can. Include your device, iOS version, and whether the issue is invoicing, a Public Page, or a purchase.
Privacy · publisher
Data and legalEmail [email protected] for privacy, access or deletion requests. We respond within 30 days. Full steps are on the privacy policy.
Either address can take a deletion request. Big Screen Entertainment Pty Ltd, ABN 71 006 931 675, Melbourne, Victoria, Australia.
Pricing
Prices below are Australian App Store in-app purchases. Apple sets storefront prices; they may vary outside Australia.
| Plan | Price (AU) | Notes |
|---|---|---|
| Free forever | A$0 | Up to 3 clients and 5 full invoices to create and send |
| Pro monthly | A$7.99 / month | Apple In-App Purchase |
| Pro yearly | A$59.99 / year | Apple In-App Purchase |
| Pro lifetime | A$79.99 once | Perpetual licence, not a subscription |
Download: Invoice Better on the App Store.
Common questions
What devices does Invoice Better run on?
Invoice Better is an iPhone and iPad app. It requires iOS 17.0 or later, or iPadOS 17.0 or later. It is not an Android app and it is not a full web invoicing product. The free GST invoice generator on this website is a browser tool, not the app.
What is free, and what is Pro?
Free forever includes up to 3 clients and 5 full invoices to create and send. Invoice Better Pro is A$7.99 per month, A$59.99 per year, or A$79.99 once for a lifetime licence, as listed on the Australian App Store. Prices are set by Apple and may vary by storefront.
Is Invoice Better offline?
Yes for invoicing. Invoices, clients, pricing and PDFs are stored on the device. You do not need an Invoice Better account to create invoices. Optional sign-in unlocks a public quote page on invoicebetter.app and the quote inbox.
Do I need an account to invoice?
No. You do not need an Invoice Better account to create invoices, quotes or receipts. Sign-in is optional for invoicing. It is required to go live with a Public Page on invoicebetter.app or to receive quote and lead inbox items. You can use email and password or Sign in with Apple.
What is invoicebetter.app?
invoicebetter.app is the customer storefront for Invoice Better. Customers pick items you publish in the iOS app and send an order or quote request. Those inbound leads land in the signed-in app. invoicebetter.com.au is the marketing site for the app — not where customers order.
How do I send an invoice?
Sending an invoice uses Apple Mail or the iOS share sheet. That traffic is between you and the recipient, not Invoice Better servers. Invoices, clients and PDFs stay on the device unless you choose to share them.
How do refunds work?
Invoice Better Pro is sold through Apple In-App Purchase. Refunds are handled by Apple under Apple’s App Store refund policies. We do not process card payments ourselves. Request a refund in your Apple ID purchase history, or ask Apple Support.
How do I manage or cancel a Pro subscription?
Apple subscriptions are managed in your Apple ID settings. In the app, Settings → Account → Manage Subscription opens that path. Deleting the Invoice Better account does not by itself cancel an Apple subscription. Lifetime Pro is a one-time purchase, not a subscription.
How do I delete my data or account?
In the app: Settings → Account → Delete Account removes your sign-in, attempts to take down the Public Page, and erases invoices, clients and catalog on that device. Settings → Data → Delete All Data erases on-device records without deleting the sign-in. Email [email protected] or [email protected]. Data that only ever lived on your iPhone cannot be erased by us remotely.
Is Invoice Better tax advice?
No. Invoice Better helps you create GST invoices, quotes and receipts with Australian defaults: a Tax Invoice header, 10% GST, ABN and BSB fields, and AUD. It is not tax, BAS or accounting advice. Confirm obligations with your accountant or the ATO.
Is there an Android or web invoicing app?
Invoice Better is not an Android app and it is not a full web invoicing product. It runs on iPhone and iPad (iOS 17.0 or later). The free GST invoice generator on invoicebetter.com.au is a browser tool, not the app.
Who do I email for help?
Product help: [email protected]. Privacy, data-access and publisher requests: [email protected]. Either address can take a deletion request. We reply as soon as we can, and within 30 days for access or deletion requests under the privacy policy.
Delete data or account
- Delete the account in the app. Settings → Account → Delete Account removes your sign-in, attempts to take down the Public Page, and erases invoices, clients and catalog on that device.
- Erase on-device data only. Settings → Data → Delete All Data erases on-device records without deleting the sign-in.
- Email a deletion request. [email protected] or [email protected]. We will respond within 30 days.
- Cancel an Apple subscription separately. Deleting the Invoice Better account does not by itself cancel an Apple subscription. Use Settings → Account → Manage Subscription, or your Apple ID settings.
On-device invoices stay on the device. Data that exists only on your iPhone cannot be deleted by us remotely. Delete it in the app, delete the app, or both. Detail: privacy policy IB-PP-2.0.
Refunds and subscriptions
Pro is Apple In-App Purchase. We do not take card payments, and we cannot issue an App Store refund from this site. Request a refund from Apple (Report a Problem, or Apple Support). Monthly and yearly Pro are Apple subscriptions; lifetime Pro is a one-time purchase.
Apple’s purchase history and subscription pages: reportaproblem.apple.com · apps.apple.com/account/subscriptions.
The three surfaces
| Surface | Job |
|---|---|
| Invoice Better iOS app | Business console. Create GST invoices, quotes and receipts. Add items. Receive inbound leads. iPhone and iPad only. |
| invoicebetter.com.au | This marketing site for the app and for listing on the storefront. Not where customers order. |
| invoicebetter.app | Customer storefront. Customers pick published items and send an order or quote request. They do not need the app. |
Invoice Better is not Tradify, ServiceM8, Xero or MYOB. It is not a job-dispatch suite, payroll, BAS lodgement or a general ledger.
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